Refund And Cancellations - Zestverve

Refund and Cancellations Policy for our company as follows:-

1. Cancellations

1.1 Order Cancellations:

Before Shipment: If you wish to cancel your order, please contact us immediately at [Your Email Address] or [Your Phone Number]. Orders can only be canceled before they have been processed and shipped. Once the order has been shipped, it cannot be canceled and must be treated as a return (see section 2).
After Shipment: If your order has already been shipped, you can refuse delivery, and the package will be returned to us. Once we receive the returned item, we will process your refund according to our refund policy.

1.2 Cancellation Fees:

No Cancellation Fees: We do not charge a cancellation fee for orders canceled before they are shipped. However, if an order is canceled after it has been shipped, any shipping fees incurred will be deducted from your refund.

2. Returns

2.1 Return Eligibility:

Time Frame: You may return most items within [30] days of delivery for a full refund. Please ensure that the return is initiated within this time frame by contacting our customer service team at [Your Email Address].
Condition of Items: Items must be returned in their original condition, unused, and in their original packaging, including all accessories, manuals, and documentation.
Non-Returnable Items: Certain items may not be eligible for return, including:
- Digital products (e.g., software, game codes)
- Items marked as "Final Sale"
- Custom or personalized products
- Opened consumable products (e.g., cleaning solutions, protective films)

2.2 How to Return an Item:

Initiate a Return: Contact us at [Your Email Address] or [Your Phone Number] to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of your item.
Return Address: Returns should be sent to the address provided by our customer service team when you initiate the return.

3. Refunds

3.1 Refund Process:

Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item is in its original condition, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, please allow [5-10] business days for the refund to appear on your statement.
Partial Refunds: In some cases, partial refunds may be granted (e.g., items that show signs of use, missing parts, or not in original condition). The amount of the partial refund will be determined at our discretion.

3.2 Shipping Refunds:

Non-Refundable Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error. If you received free shipping, the actual cost of shipping may be deducted from your refund.

3.3 Refund Exceptions:

Digital Products: No refunds are available for digital products, such as downloadable software or game codes, once they have been delivered.

4. Exchanges

4.1 Exchange Policy:

No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

5.1 Reporting a Problem:

Damaged in Transit: If your item arrives damaged, please contact us within [48 hours] of delivery. Provide photos of the damaged packaging and item, and we will work with you to resolve the issue.
Defective Items: If you receive a defective item, please contact us within [30] days of delivery. We will provide instructions for returning the defective item and will send a replacement or issue a refund as per your preference.